Shipping Policy
How much do you charge for shipping?
We charge a flat rate of $5.95 per order for standard shipping.
How long after ordering is my order shipped?
We typically ship all orders within 1-5 business days.
Which carrier do you use?
We ship all items via USPS or UPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.
While we can provide package tracking information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping.
How long does it take to arrive?
We ship all orders from our Pennsylvania or Florida locations. Once shipped, we see delivery happen within the following timeframe:
- USA - Within 2-6 business days
- Canada - Within 7-21 business days
- Australia/NZ - Within 7-21 business days
- Rest of the World - Within 7-21 business days
These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.
Multiple Shipping Addresses
At this time, we can only ship to one address per order. If you need to ship to multiple addresses, please place separate orders for each address.
Can I cancel or change my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please email us at info@thatcertaingift.com to check if changes or cancellation are possible, and give the reason you wish to change or cancel your order.
My item is damaged / incorrect, what do I do?
Please email us at info@thatcertaingift.com or give us a call 1-833-287-4438 about any orders that arrived damaged, defective, or if you received the wrong item. Please include a clear photo of the damaged item, the inner packaging, and the outer packaging with the shipping label visible.
We are not responsible for engraved items with misspellings as a result of being entered incorrectly by the customer.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return damaged items to us without authorization from support first.
My item never arrived, what do I do?
Please email us info@thatcertaingift.com or call us 1-833-287-4438 and we will help you.
My order was marked delivered but I did not receive it, what do I do?
There is a chance that it will still be delivered. If you do not receive it and 3 days have gone by, please reach out to us and we would be glad to help you.
What about customs fees/taxes?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.