Returns and Exchange Policy

Can I return my purchase?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 60 day returns policy from date of purchase.

Return process:

• Include a note with your name, email, order number and date. Please state the reason for the return.
• Return shipping charges are the responsibility of the customer.
• Returns must be received within 60 days of purchase date and the items must be as new and in original packaging.
• Personalized items may be subject to a deduction from the refund amount as they cannot be restocked. 
• Shipping is non-refundable.
• Gift Wrap is non-refundable.
• Allow 5-7 business days from the date your package arrives to us for your return or exchange to be processed.
• We are not responsible for returns until they reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.  Without proof of receipt and delivery, we will not be able to process your return in a timely manner.

 Mail all returns to:

That Certain Gift
312 Mount Carmel ave
Unit 2
Glenside PA 19038

 

Can I exchange my purchase for a different item?

Absolutely! Please email us at info@thatcertaingift.com or give us a call 1-833-287-4438 and we can help you with that.

Or you can return your item along with a note, letting us know which item you wish to exchange it for. 

If the new item is of lesser value, we will process a refund for the difference. If it is a greater value, we will email you an invoice for the price difference.